More time for the patient, less administration.
Why now?
You know the scene: a full counter, the phone ringing, and meanwhile sorting out a medicine shortage costs your team hours. Pressure is rising and the admin piles up. You want to stay ahead and free up time for the patient — whether you run a chain pharmacy or a compounding pharmacy — without handing over your data and control. Not adopting AI is not an option; a flawed implementation can be harmful. The question is not whether, but when you prepare your pharmacy for the future. This document outlines the developments, the processes that lend themselves to it, and how you discover it risk-free in a contained pilot.
Market developments
- Medicine shortages eat up time. Pharmacy assistants spend on average 16 hours per week per pharmacy resolving shortages (Nivel; Pharmaceutisch Weekblad, 2025).
- The government aims to halve administrative time in pharmacies (parliamentary letter on primary pharmacy care, June 2025) — AI support fits directly with this.
Key challenges
The core challenge is clear: improve your service with AI without losing control.
- Shortage of assistants and pharmacists, while workload rises.
- Medicine shortages, repeat prescriptions and look-up work eat up time.
- Adopting AI without handing over patient data or control — demonstrable and safe.
- GDPR — lawful processing of (special-category) personal data.
- NEN 7510 — information security in healthcare.
- Medicines Act & GMP — safe (compounding) pharmacy; inspectorate oversight.
- AI Act — phased; for healthcare applications, extra requirements apply to high-risk AI.
Common workflows
The same patterns recur, in chains and compounding pharmacies alike:
MMC works modularly. We don't support a single workflow, but build out a growing set of processes step by step — at your own pace, always with human control.
Where AI supports
Within a process, AI supports the repetitive steps while your people decide:
Prescription in
Received
Document analysis
Read data
Medication surveillance
Check
Interaction risk check
Flag
Check & privacy
GDPR / NEN 7510
Pharmacist decides
Judgement
Dispensing & recording
In the file
The MMC approach: the pilot
We work modularly, step by step. Together we take one process; you invest minimally, we do the heavy lifting:
- Together — we pick one concrete process.
- You — an intake of about an hour, plus limited additional information.
- We — analyse your process and build a working version.
- Together — we test on your own data and discuss the outcome.
- You — decide whether and how to proceed. No obligation.
Is your pharmacy a fit?
Recognition is often a good gauge. This fits if you deal with:
- much recurring administration (prescriptions, claims, registration);
- a lot of look-up work around medicine shortages and repeat prescriptions;
- strict privacy and quality requirements;
- high workload and long waiting times at the counter;
- a shortage of assistants or pharmacists.
Start a pilot
Start a pilot →
Sources: Nivel — pharmacy staff shortage 2025 · Pharmaceutisch Weekblad · KNMP — pharmacy labour market · GDPR (Dutch DPA) · NEN 7510 · Medicines Act/GMP (IGJ) · AI Act (EC). Figures/regulation may change; verified June 2026.