Working smarter and more reliably in government.
Why now?
You know it: growing queues, an inbox full of requests, and people spending more time on admin than on the citizen. Things are moving fast, expectations are rising, and you want to stay ahead — without handing over your data and control. Not adopting AI is not an option; a flawed implementation can damage trust and lawfulness. The question is not whether, but when you prepare your organisation for the future. This document outlines the developments, the processes that lend themselves to it, and how you discover it risk-free in a contained pilot.
Market developments
- AI and digitalisation are high on the government agenda. At the same time, the scarcity of IT, data and information specialists keeps increasing (Staat van de Uitvoering, Jan 2025).
- Citizens expect fast, digital services, while complex legislation and workload put quality under pressure (SER; Binnenlands Bestuur).
Key challenges
The core challenge is clear: improve your service with AI without losing control.
- Scarcity of specialist capacity, while routine work and queues grow.
- Adopting AI without handing over your data or control — with demonstrable lawfulness.
- A growing stack of laws and regulations (see below).
- AI Act — phased; for government applications, extra requirements apply to high-risk AI.
- GDPR — lawful, transparent data processing.
- Open Government Act (Woo) — active disclosure and handling of requests.
- BIO (Baseline Information Security Government) — mandatory security standard.
Common workflows
The same administrative patterns recur across the sector:
MMC works modularly. We don't support a single workflow, but build out a growing set of processes step by step — at your own pace, always with human control.
Where AI supports
Within a process, AI supports the repetitive steps while your people decide:
Request / case in
Received
Document analysis
Understand info
Triage & classification
Route
Test against policy & law
Lawfulness
Draft decision
Prepare
Human approval
Judgement
Handling & archiving
Record
The MMC approach: the pilot
We work modularly, step by step. Together we take one process; you invest minimally, we do the heavy lifting:
- Together — we pick one concrete process.
- You — an intake of about an hour, plus limited additional information.
- We — analyse your process and build a working version.
- Together — we test on your own data and discuss the outcome.
- You — decide whether and how to proceed. No obligation.
Is your organisation a fit?
Recognition is often a good gauge. This fits if you deal with:
- many recurring administrative processes and queues;
- working with documents and data from multiple sources;
- human checks, lawfulness and archiving obligations;
- a lot of correspondence and long turnaround times;
- a shortage of specialist capacity.
Start a pilot
Start a pilot →
Sources: Staat van de Uitvoering (2025) · SER — public-sector labour shortage · AI Act (European Commission) · GDPR (Dutch DPA) · Woo (wetten.overheid.nl) · BIO (Digitale Overheid). Regulatory dates may change; verified June 2026.